Comments on: Don’t use 4by6.com: How not to handle customer support http://www.rednod.com/dont-use-4by6com-how-not-to-handle-customer-support/ Startup accelerator helping companies anticipate markets, create great products, and communicate them simply. Tue, 13 Apr 2010 17:30:27 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: G2 http://www.rednod.com/dont-use-4by6com-how-not-to-handle-customer-support/comment-page-1/#comment-2340 G2 Thu, 25 Mar 2010 22:57:08 +0000 http://www.rednod.com/index.php/2008/06/30/dont-use-4by6com-how-not-to-handle-customer-support/#comment-2340 Opposite story here: the communication & service I experienced, as well as the product rec'd was completely professional, timely and perfect. I'll definitely continue to use 4X6. Opposite story here: the communication & service I experienced, as well as the product rec’d was completely professional, timely and perfect. I’ll definitely continue to use 4X6.

]]> By: Janet http://www.rednod.com/dont-use-4by6com-how-not-to-handle-customer-support/comment-page-1/#comment-2337 Janet Sat, 20 Mar 2010 00:52:48 +0000 http://www.rednod.com/index.php/2008/06/30/dont-use-4by6com-how-not-to-handle-customer-support/#comment-2337 I've used them in the past, but it's never been easy or smooth. Today I struggled for an hour to get three postcards to upload into that weird proofing system of theirs. Called for help, but the phone in tech support rang and rang until it was cut off. Finally gave up and took my business elsewhere (printingcenterusa.com), which took ten minutes and cost $40 less for each 1000 cards I ordered. That's the last time 4by6.com will get any business from me. I’ve used them in the past, but it’s never been easy or smooth. Today I struggled for an hour to get three postcards to upload into that weird proofing system of theirs. Called for help, but the phone in tech support rang and rang until it was cut off. Finally gave up and took my business elsewhere (printingcenterusa.com), which took ten minutes and cost $40 less for each 1000 cards I ordered. That’s the last time 4by6.com will get any business from me.

]]> By: Chris http://www.rednod.com/dont-use-4by6com-how-not-to-handle-customer-support/comment-page-1/#comment-73 Chris Fri, 10 Oct 2008 05:55:49 +0000 http://www.rednod.com/index.php/2008/06/30/dont-use-4by6com-how-not-to-handle-customer-support/#comment-73 Wow! I was JUST about to order a few things from them tonight, but decided to Google a few reviews first. I had got samples from them in the past and was impressed, but anyone who responds to a customer like that (especially to have the balls to do it in written form!) can't have my business. They just lost about $300 because I'll place my order somewhere else. Wow! I was JUST about to order a few things from them tonight, but decided to Google a few reviews first. I had got samples from them in the past and was impressed, but anyone who responds to a customer like that (especially to have the balls to do it in written form!) can’t have my business.

They just lost about $300 because I’ll place my order somewhere else.

]]> By: Meredith http://www.rednod.com/dont-use-4by6com-how-not-to-handle-customer-support/comment-page-1/#comment-65 Meredith Fri, 12 Sep 2008 17:05:32 +0000 http://www.rednod.com/index.php/2008/06/30/dont-use-4by6com-how-not-to-handle-customer-support/#comment-65 I definitely won't be ordering from them! I definitely won’t be ordering from them!

]]> By: Meredith http://www.rednod.com/dont-use-4by6com-how-not-to-handle-customer-support/comment-page-1/#comment-64 Meredith Fri, 12 Sep 2008 17:04:48 +0000 http://www.rednod.com/index.php/2008/06/30/dont-use-4by6com-how-not-to-handle-customer-support/#comment-64 I definitely will never be ordering from them!! I definitely will never be ordering from them!!

]]> By: Suz http://www.rednod.com/dont-use-4by6com-how-not-to-handle-customer-support/comment-page-1/#comment-45 Suz Tue, 08 Jul 2008 16:43:49 +0000 http://www.rednod.com/index.php/2008/06/30/dont-use-4by6com-how-not-to-handle-customer-support/#comment-45 "My horoscope tells me to move on"? Brutal... “My horoscope tells me to move on”? Brutal…

]]> By: Craig Balding http://www.rednod.com/dont-use-4by6com-how-not-to-handle-customer-support/comment-page-1/#comment-44 Craig Balding Sat, 05 Jul 2008 20:13:36 +0000 http://www.rednod.com/index.php/2008/06/30/dont-use-4by6com-how-not-to-handle-customer-support/#comment-44 Alistair: I've got 2 words for you. Alice Chatbot? ;-) Alistair: I’ve got 2 words for you.

Alice Chatbot? ;-)

]]> By: Patrick http://www.rednod.com/dont-use-4by6com-how-not-to-handle-customer-support/comment-page-1/#comment-43 Patrick Sat, 05 Jul 2008 17:35:51 +0000 http://www.rednod.com/index.php/2008/06/30/dont-use-4by6com-how-not-to-handle-customer-support/#comment-43 Probably founded by former Bell employees ;) Probably founded by former Bell employees ;)

]]> By: Francis Wu http://www.rednod.com/dont-use-4by6com-how-not-to-handle-customer-support/comment-page-1/#comment-42 Francis Wu Sat, 05 Jul 2008 14:28:36 +0000 http://www.rednod.com/index.php/2008/06/30/dont-use-4by6com-how-not-to-handle-customer-support/#comment-42 Holy cow, their indifference is quite stunning. Holy cow, their indifference is quite stunning.

]]> By: Gregg http://www.rednod.com/dont-use-4by6com-how-not-to-handle-customer-support/comment-page-1/#comment-41 Gregg Tue, 01 Jul 2008 21:52:23 +0000 http://www.rednod.com/index.php/2008/06/30/dont-use-4by6com-how-not-to-handle-customer-support/#comment-41 Shocking. Why don't you contact management over there for clarification? Shocking. Why don’t you contact management over there for clarification?

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